Frequently Asked Questions (FAQ)

General Questions

Q: What is Armchem Store?
A: Armchem Store is your one-stop shop for industrial and commercial cleaning supplies, maintenance products, and safety equipment.

Q: How can I contact customer service?
A: You can reach our customer service team via email at support@armchemstore.com or call us at 1-800-886-0423.

Orders and Shipping

Q: How do I place an order?
A: To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can also place orders over the phone by calling our customer service team.

Q: What are your shipping options?
A: We offer free shipping on most orders when you purchase two or more items. Additional shipping options, including expedited and overnight shipping, are also available.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return.

Q: How do I get a refund?
A: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.

Products and Services

Q: Do you offer bulk discounts?
A: Yes, we offer bulk discounts for large orders. Please contact our sales team at sales@armchemstore.com for more information.

Q: Can I request a product sample?
A: Yes, we provide samples for many of our products. Please contact our customer service team.

Account and Payment

Q: How do I create an account?
A: Click on the “Sign Up” button at the top of our website and fill in the required information. You can also create an account during the checkout process.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and bank transfers.

Technical Support

Q: I’m having trouble with the website. What should I do?
A: If you encounter any issues with our website, please contact our technical support team at techsupport@armchemstore.com.